5
South Campus

I have been working with convenience auto for 10 or 12 years, they always give me the straight story, and do prompt quality work that directly addresses the issue and they don't try to pressure me into work that doesn't really need to be done. They also treat customers with respect and are invariably friendly. This time, apart from some long due work, the driver's door lock was also not working either with the key or the remote. To replace the remote solenoid would have been nearly 900 but they managed to get the key slot working with just some lubricant keeping my 13 year old audi going and being really light on the pocketbook. The shuttle service they provide is excellent, this time it was actually the owner doing the shuttle, really nice guy! Over the years I have tried many repair shops, some try to get you to do work that isn't necessary, or wouldn't fix the problem. The BMW dealer once told us the entire exhaust system needed replacement for nearly $2000, Convenience fixed the problem with one $5 bolt. Dealers also often try to pressure you to buy a new car by saying things like, " well you know the new X model doesn't have these issues" Also unlike the audi dealer, they also answer their shop phone promptly. Very pleased!

5
South Campus

I had an excellent experience with Convenience Auto yesterday. The communication is constant, service is thorough, prices fair and customer service is beyond friendly and welcoming. We have shopped around, but haven't found any other place to compete with Convenience. Happy to be back!

5
Liberty St

As always, we find the staff and mechanics at Convenience to be friendly, responsive, efficient, honest and knowledgeable. They seem to care greatly about the quality of the work they do and about how they treat their customers. Highly recommended.

5
South Campus

A very relaxed environment, but an exacting examination of my Subaru, in addition to a completely satisfactory resolution of the main reason I brought in the car. I'll be returning and Convenience is now going to be my primary service provider.

5
Liberty St

Convenience Auto has lived up to their title. Their work is done in an expedited manner with integrity and efficiency. They stand by their work and correct outlay issues without incurring any unfair additional costs to the client. I would highly recommend this Auto Service to anyone. Thank you Convenience Auto Service.

5
Liberty St

The experts jumped on my problem and put me on the road safe and sound.

5
South Campus

Great service. Great communication. Easy scheduling.

5
South Campus

Excellent service.

5
Liberty St

Very helpful and reliable

5
Liberty St

Convenience Auto is a gem in Ann Arbor! They are super polite and honest about work that needs to be done. We won't take our car anywhere else.

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