5
Liberty St

I had my brakes replaced, the service was quick and the people were very friendly. They offered advise on car maintenance and the quote I received for the work was very accurate. I would recommend them to anyone. Dan

Dan, thanks for being our customer.

- Liberty St
4
Liberty St

Called them on Monday morning, and I was hoping to get the job done by Tuesday evening. When I called they said they were booked until Wednesday afternoon. I thanked them and then called Steve Steeb who was also booked for the next few days. Shortly after Convenience Auto called back to say they could squeeze me in on Monday. Brought the car in around 10am, it was ready by 2:00pm. The person at the front desk was cordial and patient. I stopped by the next day after having already picked the car up to ask about time periods for replacing brake pads. I told them about our summer road trip plans, he said not to worry. Asking further about when to replace, he said it depends a lot on driving style / terrain, etc., and noted that there should be a rather uncomfortable noise generated when the brake pads are getting low. Some service places will give you a document that reflects various points of inspection, ie: what the current brake pad thickness is. I did not ask if something like this was available, which I regret not asking about! All in all, I felt comfortable and satisfied with the experience. They seemed happy to take the time to answer my questions even while the parking lot and service bays were full.

Josh, sorry for the tardiness in responding. Thanks for coming in. We will strive for the five star experience the next time !

- Liberty St
5
Liberty St

Moving to Ann Arbor has meant finding all of those "good guys" and reliable spots to get things done. Lou at Convenience is one of those guys! My Toyota Corolla had slowly developed an engine vibration over a few months, and when I took it to the local Toyota dealer on Jackson Road, they charged me $100 to tell me that it needed over $1,000 worth of work. Lou diagnosed the problem (a failed motor mount) in minutes and estimated the repair for much less than the dealer. The work and and charges were as promised, and he even adjusted the driver's door latch (which made the door hard to close, but I hadn't bothered to mention to him), for no extra charge. Convenience will be my regular maintenance shop now!

Eric, thanks for taking the time to write this, and for the good words...

- Liberty St
5
Liberty St

I was told that this is the shop to use if you're a woman and don't know anything about cars. I'm always nervous that they will overcharge me and fix things that don't need any work. This shop has made me feel very confident. They have fixed small things for free, the prices are always reasonable, and they do a good job of explaining to me what they fixed.

Amy, you made my day. Thanks for the kind words. We will continue to go the extra mile for you!

- Liberty St
5
Liberty St

I had my Honda serviced at Convenience Auto this week, and couldn't be more pleased. They finished my car on time, and the price was fair, and a little less than they estimated. I'll use them again.

Thurman, you are the best! Thank you. I Appreciate your business.

- Liberty St
5
Liberty St

I went in here for the first time because it seems like the parking lot is always FULL. I now see why. They are friendly and very fair on the repair. I feel I now have a trusted place to go. They were able to fix an intermittent issue that had been bugging me (and my previous shop couldn't fix). It's clean and comfortable inside.

5
Liberty St

Best mechanic that I've ever used in the U.S. Professional staff. Excellent and timely service. Great value. They care about you as a customer and your car. Highly recommend. Um discount.

5
Liberty St

Took my Audi here for 7 years. And let me tell you...owning an Audi is a great way to get to know a mechanic shop. A friend recommended them to me when the Audi was about go off warranty. (He called them "gearheads," a term of endearment amongst car guys). The first thing they fixed they did for half the price of the dealership. But they really are not a cut-rate shop; they are professionals charging a fair price, but are also just great guys. Now that I have a Subaru I don't see them as often, but they knew that would happen and still recommended that I buy a Subaru. I have friends who have taken all kinds of American cars to them, too. And they'll take you to work and pick you up, too. Look no further for your mechanic.

5
Liberty St

5
Liberty St

After another auto repair place couldn't diagnose my car troubles, I went here based on a co-workers glowing review. I had a great experience! Everyone there was very knowledgable and friendly. My problem was diagnosed and fixed in no time. Fairly priced too. Will go back and recommend to my friends.

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