Called them on Monday morning, and I was hoping to get the job done by Tuesday evening. When I called they said they were booked until Wednesday afternoon. I thanked them and then called Steve Steeb who was also booked for the next few days. Shortly after Convenience Auto called back to say they could squeeze me in on Monday. Brought the car in around 10am, it was ready by 2:00pm. The person at the front desk was cordial and patient. I stopped by the next day after having already picked the car up to ask about time periods for replacing brake pads. I told them about our summer road trip plans, he said not to worry. Asking further about when to replace, he said it depends a lot on driving style / terrain, etc., and noted that there should be a rather uncomfortable noise generated when the brake pads are getting low. Some service places will give you a document that reflects various points of inspection, ie: what the current brake pad thickness is. I did not ask if something like this was available, which I regret not asking about! All in all, I felt comfortable and satisfied with the experience. They seemed happy to take the time to answer my questions even while the parking lot and service bays were full.
Josh, sorry for the tardiness in responding. Thanks for coming in. We will strive for the five star experience the next time !
- Liberty St