5
Liberty St

I had an electrical problem with my 2000 Subaru. By all indications, and according to the tow truck driver, the problem was probably an alternator. I was preparing for the shock of how much this might cost, but when I called in to find out the damage, they told me it was just a loose connection which cost a total of $26 to find and fix! It would have been so easy for them to say it was the alternator, install an unnecessary new or reconditioned one, bill me for the full amount and nobody would have been the wiser. An honest repair shop, who woulda thunk it?!

5
Liberty St

Are you able to say any of the following: Excellent, Superb, Stellar, Stupendous, Stupefying, Incredulous? Above and Beyond, right down to the bikini clad hostesses in the shag carpeted waiting lounge serving martinis. Well, the last is fictional but this place is absolutely First Rate. I've no info about fixing their screw ups as I have no input as they did not screw up. They diagnosed my problem and fixed it straight away and at a very reasonable price, especially for Ann Arbor where many places charge New York City prices. Their comm was simply great and they speak in terms anyone is able to comprehend. Recommended? You guess.

5
Liberty St

These guys are super honest: They've told me NOT to get work done that I thought I needed; they've patched/repaired problems when they could have sold me a new part; they've sent me to the dealership when the realized a $2000 repair might be covered by recall/extended warranty; they've always given me the cheapest estimate (though I admit that I stopped getting estimates from different shops after about the 5th time they came back the lowest); and I've never had to take a car back in for the same repair twice. They're amazing.

5
Liberty St

I brought my car into to Convenience Auto after finding them in the Mechanics File on the Car Talk website. They do very good work for a very fair price. I highly recommend them. The three times I have brought my car in for repairs, they completed the work the same day and fixed it right the first time. The only thing I wish they would do is call when the repair is completed.

4
Liberty St

This place received several positive reviews from fellow students in my program at UM, in particular for Subarus (the owner is a former long-time manager (I think?) of a Subaru dealership.I went here a couple of weeks ago when I noticed a plastic shield something-or-other was hanging down from the bottom of Kermie, my beloved Subaru Outback Sport. I asked my dad if I could just tie it back into place with zip ties and he said while that was a reasonable temporary solution, he would prefer if I got it professionally fixed. Well, guess what Convenience Auto did? Tied my car back together with zip ties!According to Lou (the father of one of my fellow students, it turned out) I must have driven over/backed up over a parking bump or similar...the bottom of my bumper and the bottom of my car in general was a bit ripped up. I'm embarrassed to say that I don't know when or how this happened, though after a winter of virtual "off roading" over glaciers (Ann Arbor roads SUCK in the winter) it could have been any time.I went in without an appointment (though they're recommended) and got quick, efficient, friendly service. Lou told me that ultimately, the bumper, etc. would probably need to be replaced, but that they could make it stable and safe--possibly for years--until something worse happened. Sounds good to me!Using an ingenious combination of pushpins and, basically, zip ties, (and doing a much more thorough and sturdy job than I would have done) they pulled and pushed and zipped everything back into place. Took less than half an hour, cost me a mere $29.95. Everything on the car is where it should be, and some mysterious rattly noises have basically stopped now that everything is held in place. Thanks Lou! I'll be back.**Also! They have a service desk email address and use it, which I appreciate a lot. Like many "kids" of my generation, I tend to do a lot of my business via email, and appreciated that Lou answered my question in a few hours and fixed my car later the same day.**

4
Liberty St

Always honest, knowledgable, skilled, friendly, reasonably priced. Real "car guys."

5
Liberty St

Great people to do business with! Estimates are realistic, repair work is done correctly, and the car is ready when promised.

5
Liberty St

I am so happy to finally have found a reliable repair shop that fixes the problem the first time! The prices are reasonable and they treat women with respect.

5
Liberty St

These guys are the best! It's getting harder and harder to find businesses who really know how to treat their customers. Lou and his team set the standard!!

5
Liberty St

Took 2005 Honda CRV to Honda Dealership. For the second time the same sales"person" was condescending and rude. This person and his boss couldn't agree on what brake work needed to be done. Sales"person" wanted $455+. Didn't have the work done. Supervisor didn't charge for "inspection." Took it to Bill at Convenience (based on comments received on CarTalk). He said I had plenty of wear left on my brakes and recommended that I could go another six months to a year. Charged me $45 for inspection. Well worth it! I'll be a return customer!

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