5
Liberty St

Fantastic customer service. My car got stranded close to Convenience Auto Service, and all I had to do was walk into the shop to - get the car towed in for a repair - get a ride to work - get an estimate for the work - get a thorough check-up and be alerted to additional problems that should/needed to be fixed - have a detailed explanation of what needed to be fixed and why, broken down into layman's terms but without the condescending attitude women sometimes get in those situation - get the car repaired the same day When my car broke down, I thought it was going to be having a bad day but instead it was one pleasant surprise after the next. I will definitely be back for any future checkups and repairs.

Eva, sorry for the tardy reply, I'm just learning how to do this. We really appreciate the support from long time customers like yourself. Thanks for your business.

- Liberty St
5
Liberty St

Love this place. I used to get my car maintained at Firestone but here is waaaayyy better. They found the problem with my strut mount that Firestone failed to identify for two years. Also huge thumbs up for the free shuttle service and 10% discount for students studying at U of M.

Thank you!

- Liberty St
5
Liberty St

Best mechanics in town. Honest, professional, and great at what they do. I've had my car at other places where they tell me I need to fix everything. I take it to Convenience, and they tell me what needs fixing, what can wait, or what is just fine. No unnecessary work here. In one case, I had the dealer tell me I needed to replace the engine, which was more than the car. The dealer didn't seem to understand that didn't make sense. Here, they gave me a honest run down of what I could do, we discussed what I was willing to try and pay for, and we ended up saving the car for much, much less. Even been helpful in advising me on work I decide to do myself.

5
Liberty St

I have been a customer of Convenience Auto for many years. They have always only done the necessary work, done it well at a fair price, stood behind their work and been very responsive and helpful. Barry Lonik

Wesley, thanks for the high praise. We enjoy serving you.

- Liberty St
5
Liberty St

I don't usually review, but my experience here was fantastic. After less than stellar service at the Honda dealership, I decided to give this place a try. The customer service was great & the pricing (I had to get a new alternator in my 2005 Accord) was fair. I loved that they didn't try to take advantage of me or discount my description of the problem, due to the fact that I'm a woman (I recently had this issue at the Chrysler dealership here in AA). They were also super flexible/accommodating to my schedule (I'm a poor & busy grad student at UMich). All in all, I highly recommend this place & will go back for ANY issues with my cars.

Oleta, you made my day! We strive to make all our customers happy. Thanks for taking the time to give us this nice review. I will be sure to share this with our team! Mike

- Liberty St
5
Liberty St

I've been taking my car to Convenience Auto for five years, and I've had nothing but stellar service experiences every time I've left my car in their care. Whether for a simple oil change or for major suspension work--or for the variety of repairs I've had done that fall somewhere inbetween--the folks at Convenience Auto have always taken remarkably good care of my car. And in addition to being incredibly skilled mechanics, the Convenience Auto crew is just a great group of folks, in general, who have always treated me respectfully and kindly while having a great sense of humor, to boot. They always manage to make me laugh, which is not something I've ever done when dropping my car off for repairs anywhere else ;-) I'm writing this review after having had another great experience with Convenience just last week, when I took my car in for an oil change, brake check, and winter inspection. Corky patiently explained the issues that were found with my 2003 Vibe, which has 180,000 miles on it, and he helped me decide what needed attention now and what could wait for another visit. I always have a million questions, and they've always been answered with patience and with the level of detail I like when trying to make a decision. When I retrieved my car, I drove away confident about its ability to make it through the winter and satisfied with another great service experience at Convenience. I've been driving for 30 years, and and I've done business with more garages than I can recall, but since stumbling upon Convenience Auto five years ago, I've found my go-to garage, and I'll never take my car anywhere else.

Tani, Thanks for your confidence in us. Loyal customers like you are the lifeblood of our business. We truly appreciate your business.

- Liberty St
5
Liberty St

The guys at convenience really know how to take care of their customers. I would recommend them to anyone wanting to get their car fixed, and they are also reasonably priced.

Jason, Thanks for your business over the years. We value you as a customer.

- Liberty St
5
Liberty St

If you're looking for someone with a great deal of knowledge who isn't going to rip you off just because you don't know anything about cars (like myself) then I would highly recommend Convenience Auto. I have been taking my cars here for years and I have received amazing service from everyone there. I live in Ypsilanti and there are (probably) dozens of places closer to me but I think the extra mileage is worth it!

Julie, thanks for the kind words. We value all of our customers, and do our utmost to make sure you get quality and value every time you visit. We appreciate your confidence in us!

- Liberty St
5
Liberty St

These guys were flexible and super nice! They diagnosed my problem and gave me a courteous heads up about some other things on the horizon. I appreciated that they took the time to explain what part they replaced and what it did on my car. I'll return for future car needs with no apprehension.

Many thanks Amber for your kind words.

- Liberty St
5
Liberty St

I have known Corkey Zaron for 30 years and worked with him for many of those years. Because of Corky and all of the great things that I have heard over the years about Convenience Auto, Lou and his staff, I knew where I would be taking my vehicles when I no longer had access to a repair facility to do the work myself. I have not been disappointed. I have and will continue to recommend people to Convenience Auto Service.

Rick, I will pass along your nice words to Corky. He is a very valued member of our team because we all share the same values when it comes to taking care of customers. Thanks for your loyalty over the years.

- Liberty St
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