5
Liberty St

5
Liberty St

Eight years and three cars later and our household is STILL doing business with Convenience. Nothing has changed since my first visit to the shop. I trust the word of these guys because they don't do unnecessary work and when work is completed, it is quick and affordable. I still recommend Convenience to all my friends in A2.

5
Liberty St

5
Liberty St

5
Liberty St

I love this place! I have been a customer of Convenience Auto for years and they have helped me keep an old car running for a long time (250,000 miles) and they were friendly and easy to work with the entire time. I trust them completely with my cars. You don't find a business like this every day and I tell everyone about them (I can't believe it's taken me this long to write a review).

5
Liberty St

I had my brakes replaced, the service was quick and the people were very friendly. They offered advise on car maintenance and the quote I received for the work was very accurate. I would recommend them to anyone. Dan

Dan, thanks for being our customer.

- Liberty St
4
Liberty St

Called them on Monday morning, and I was hoping to get the job done by Tuesday evening. When I called they said they were booked until Wednesday afternoon. I thanked them and then called Steve Steeb who was also booked for the next few days. Shortly after Convenience Auto called back to say they could squeeze me in on Monday. Brought the car in around 10am, it was ready by 2:00pm. The person at the front desk was cordial and patient. I stopped by the next day after having already picked the car up to ask about time periods for replacing brake pads. I told them about our summer road trip plans, he said not to worry. Asking further about when to replace, he said it depends a lot on driving style / terrain, etc., and noted that there should be a rather uncomfortable noise generated when the brake pads are getting low. Some service places will give you a document that reflects various points of inspection, ie: what the current brake pad thickness is. I did not ask if something like this was available, which I regret not asking about! All in all, I felt comfortable and satisfied with the experience. They seemed happy to take the time to answer my questions even while the parking lot and service bays were full.

Josh, sorry for the tardiness in responding. Thanks for coming in. We will strive for the five star experience the next time !

- Liberty St
5
Liberty St

Moving to Ann Arbor has meant finding all of those "good guys" and reliable spots to get things done. Lou at Convenience is one of those guys! My Toyota Corolla had slowly developed an engine vibration over a few months, and when I took it to the local Toyota dealer on Jackson Road, they charged me $100 to tell me that it needed over $1,000 worth of work. Lou diagnosed the problem (a failed motor mount) in minutes and estimated the repair for much less than the dealer. The work and and charges were as promised, and he even adjusted the driver's door latch (which made the door hard to close, but I hadn't bothered to mention to him), for no extra charge. Convenience will be my regular maintenance shop now!

Eric, thanks for taking the time to write this, and for the good words...

- Liberty St
5
Liberty St

I was told that this is the shop to use if you're a woman and don't know anything about cars. I'm always nervous that they will overcharge me and fix things that don't need any work. This shop has made me feel very confident. They have fixed small things for free, the prices are always reasonable, and they do a good job of explaining to me what they fixed.

Amy, you made my day. Thanks for the kind words. We will continue to go the extra mile for you!

- Liberty St
5
Liberty St

I had my Honda serviced at Convenience Auto this week, and couldn't be more pleased. They finished my car on time, and the price was fair, and a little less than they estimated. I'll use them again.

Thurman, you are the best! Thank you. I Appreciate your business.

- Liberty St
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