Category Archives: What Customers Should Know

The Edible Engine

You may have had a friend whose vehicle was the victim of hungry rodents.  After all, mice, rats and squirrels—even rabbits—have been known to gnaw on wires in engine compartments, causing vehicle electrical systems to go haywire.  They can disable a vehicle completely and be very expensive to fix. In 2017, some drivers noticed their vehicle's wiring was being chewed and found out the automaker was using a relatively new material for covering their wires: soy.  Many of the repairs to their new vehicles weren't covered under warranty by the manufacturer when it was discovered rodents were eating the wiring.  So the owners filed a class action suit, saying the soy covering was essentially baiting the critters.  The automakers tell a different story, saying mice, rats and squirrels have been chewing through wire insulation long before it was made out of soy.  Regardless of what the insulation is made of, vehicle owners should make sure rodents are ... read more

THE IMPORTANCE OF VISIBILITY (Cleaning Vehicle Glass)

We've all been through it. The vehicle ahead of us kicks up mud, slush, snow or salt on our windshield and we can't see a thing.  And not being able to see a thing when we're driving?  Not a good thing. Debris on a vehicle's glass can be blinding when driving directly into the sun.  And other things can ruin visibility: scratches on the glass, fogged windows, mineral deposits.  So lets make one thing clear:  Your windows.  Here are some tips. Number one rule, don't use abrasives on glass. That means no gritty cleaners that are made for metal.  Avoid at all costs those dark green abrasive pads on some kitchen sponges that are made to clean metal pots and pans UNLESS the manufacturer specifically says they can be used on glass. Use the appropriate cleaner for the substance that's being cleaned off. Special automotive glass cleaners are available, and your Convenience Auto Service service advisor can make recommendations. Vinegar can work wonders. Somet ... read more

DOG FOOD IN YOUR ENGINE (Keeping Rodents out of your Engine)

A technician was telling us the other day that he was servicing an engine and spotted something he'd never seen before: A collection of dry dog food siting on a horizontal metal ledge near the base of the engine.  It was neatly stashed and was in a spot where the food pellets couldn't have simply fallen down in there. Even though it's the first time he'd seen dog food in an engine, he immediately knew what was going on.  Critters like mice or chipmunks had found the dog food somewhere nearby and had used the engine as a nice storage unit.  Mice, squirrels, chipmunks—you name it—like the heat of the engine.  And they'll use that to store up supplies of food for use in cold weather when outside food supplies are scarce.  The problem is they'll also chew on engine components while they're there. And they can do a lot of damage if they start gnawing on the wires.  Depending on how much of your electrical system needs to be replaced, repairs can mou ... read more

"Current" Affairs (Blown Fuses)

You may be driving along and find that suddenly your radio stops working.  There are no numbers on the display.  Then when you get home, you notice the garage door opener doesn't do a thing when you press the button. Hmm, this was working just fine this morning.  Are the two problems somehow related?   No, your vehicle doesn't need an exorcism. This has all the signs of an electrical issue, and when you experience symptoms like those, you've probably blown a fuse.  Most vehicles have fuses just like most houses have circuit breakers (some houses still have fuses). They cut the power when it reaches a pre-determined threshold that could cause major damage if it was allowed to continue.  You might say fuses take one for the team. Most modern automotive fuses are plastic with a thin strip of metal in them designed to melt when a calibrated amount of power passes through.  The philosophy is it's better for an inexpensive fuse to be destroyed than your sou ... read more

When "Shady" is a Good Thing

Just like your skin can burn from too much sun, so can the paint on your vehicle.  It can turn dull, oxidize and fade the more ultraviolet rays beat down on it. One solution is to park in a shady spot, or you can buy a cover for your vehicle and put it on when you know it's going to be sitting in the sun for awhile. Yes, it takes a couple of minutes to put on, but in the end, keeping the gloss on your paint will help it retain its beauty… and its value. And it's not just the sun that can damage your vehicle's paint.  Grit, bird droppings, sap, dust and dead bugs can all ruin the paint.  So, keep your vehicle clean.  Wash it with a soap made especially for vehicles. Dry it with special towels that won't scratch your paint.  Remember:  DON'T WASH YOUR VEHICLE IN THE SUN. Once your vehicle is washed, protect the paint even further with a coat of wax.  DON'T WAX YOUR VEHICLE IN THE SUN, EITHER. Don't forget the vehicle's interior.  Plastic com ... read more

Make your Service Visit at Convenience Auto Service a Good One

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible. For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem. Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or ... read more

Fuel for Thought

If you're like most people and drive a gasoline-powered vehicle, you need to be up to speed on its fuel-related components.  They're pretty basic: the fuel, the fuel filter and the fuel pump. The fuel's the easy part.  You probably gas up your vehicle yourself and, if you're like most drivers, price is a big factor in what you put in your vehicle. Maybe you think it doesn't matter what kind of gasoline you buy, but one major automobile association has found it does make a big difference.  Their study showed that the additives that are put in different brands can affect your vehicle's performance.  Certain gasoline retailers sell gasoline that meets performance standards called Top Tier.  The detergents used in Top Tier gasoline help protect newer engines from carbon buildup and deposits on intake valves, all things that can affect how smoothly your engine runs, how it accelerates and what kind of fuel economy you get.  You can check online or ask your serv ... read more

Tacky or Techie? The Tachometer.

There's a gauge that many vehicles have that says RPM on it.  And there are a lot of people who either don't pay any attention to it or don't even know what it is. Here's why it's a good gauge to know about. It's called a tachometer, and that "RPM" label means it is measuring how many revolutions per minute (RPM) the engine is turning.  Automotive experts know that a vehicle's engine can be damaged if it turns too fast (revving too high) or too slowly ("lugging" the engine). A tachometer (sometimes called a tach) is almost a "must-have" gauge for vehicles with a manual transmission; the driver has to manually change gears; the tach helps the driver know when revolutions are in the optimal range. Some say you don't need a tachometer if you drive a vehicle with an automatic transmission. It's true that most drivers of automatics don't even look at it.  But there are times when paying attention to the tach can help you prevent an expensive repair. Here's a good example.&nbs ... read more

To Fix or Not To Fix: That Is the Question.

No matter what vehicle you drive, when certain things break, you have to make a decision.  Should I get it fixed now, later or never?  Air conditioning is one of those things.  You can certainly live without air conditioning, but it sure is nice to have on a sweltering day. Let's say your air conditioning breaks in the fall and you live in a climate where it gets quite cold in the winter.  Should you get it fixed now, wait until spring since it won't get warm until then or maybe not get it fixed at all? That can be a tough decision.  There are several reasons air conditioning in vehicles break.  One is fairly simple: It could be an electrical problem, perhaps a relay or solenoid is not turning on the system.  It's also a fairly inexpensive repair and doesn't require hours of labor. Or, the problem is that the coolant has leaked out.  Your service facility can find the leak and replace the parts that are leaking.  With a refrigerant recharge ... read more

Wasteful Thinking

With the weather getting colder, you might be tempted to start your vehicle up, let it idle for 15 or 20 minutes and then get in the nice, cozy cabin.  Some vehicles offer remote starting that let you do that from the comfort of your home or apartment.  But is letting your vehicle idle like that good for it? Manufacturers say it doesn't harm the vehicle.  They say it's because modern vehicles are made differently from those in the past.  Just about all newer vehicles employ fuel injection which uses computers to adjust the amount of gasoline that goes into the cylinders.  The engine gets only the fuel it needs, taking conditions into account. Older vehicles, on the other hand, used to use carburetors.  When you started a cold engine, the carburetor wasn't able to adjust the gasoline amount depending on conditions.  Some of the gasoline would mix with oil and the pistons wouldn't get the same lubrication as they would with undiluted oil. So yes, you ca ... read more

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