Category Archives: Service Standards

Ann Arbor Customer Detective Work

One might say the most challenging part of being an automotive service technician at Convenience Auto Service in Ann Arbor is diagnosing a problem before it can be fixed.Cars in Michigan are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Convenience Auto Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Convenience Auto Service and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of ... read more

What You Need to Know from Your Convenience Auto Service Service Advisor

What You Need to Know from Your Convenience Auto Service Service Advisor

Ann Arbor drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Convenience Auto Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns abou ... read more

Speak Up: Talking with Your Convenience Auto Service Service Advisor

About 80% of the vehicles on Ann Arbor roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Michigan. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Ann Arbor drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there i ... read more

What Ann Arbor Customers like About Us at Convenience Auto Service

A big part of the service we provide at Convenience Auto Service for our Ann Arbor customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Ann Arbor area customers. Even though we try to be proactive in our Convenience Auto Service automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Ann Arbor customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Convenience Auto Service is not just pulling them out of the air. We know that people in Ann Arbor live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Convenience Auto Service service process is checking the vehicle manufacture's schedule to make sure we don't overlook service ... read more

What Ann Arbor Automotive Service Consumers Should Know

What Ann Arbor Automotive Service Consumers Should Know

There are some things drivers should know about Ann Arbor car service and repair. First and foremost, Convenience Auto Service cares about you and your family's safety. And we really appreciate your business. Convenience Auto Service in Ann Arbor wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Convenience Auto Service need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a dif ... read more

On Board Diagnostics for Ann Arbor Motorists

On Board Diagnostics for Ann Arbor Motorists

Some Ann Arbor vehicle owners wonder why Convenience Auto Service and other Ann Arbor auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Convenience Auto Service for a tricky automotive problem shouldn't be a surprise. In the Ann Arbor area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy Michigan road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Convenience Auto Service diagnosis may be much more involved.Much of the Ann Arbor driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among Michigan drivers that the trouble code tells the Convenience Auto Service tec ... read more

How Does Convenience Auto Service Know What to Recommend?

When you drop your vehicle off at Convenience Auto Service in Ann Arbor, they don't just poke around under your hood looking for stuff to do. Convenience Auto Service professionals have lists and procedures they follow for different types of service. First of all, your Ann Arbor service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Convenience Auto Service pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshie ... read more

Service Center Standard and Procedures

Service Center Standard and Procedures

All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Ann Arbor automotive service centers including Convenience Auto Service have procedural standards for each service they perform. Convenience Auto Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Michigan service centers can assure a quality outcome. The job is done right every time and Ann Arbor customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The Michigan automotive industry as a whole is very committed to standards of excellence and encourages individual Michigan service center operators to apply them to every vehicle they ... read more

Questions to Ask Your Ann Arbor Service Advisor

Questions to Ask Your Ann Arbor Service Advisor

We find that a lot of Ann Arbor drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Ann Arbor automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

Arrive Alive in Ann Arbor

Arrive Alive in Ann Arbor

We've all seen drivers do crazy things while driving to or from Ann Arbor. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around Ann Arbor. Ann Arbor drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. Ann Arbor drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder to ... read more

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